In 1968, Anthony “Tony” Majoria left his job as a pharmacist and general manager of Fasullo Drugs, a small local pharmacy chain, to open the first Majoria Drugs in Metairie on Veterans Boulevard. Now the location of The Cat Hospital of Metairie, that first store was a little over 1000 square feet but with the support of his customers, Tony had the start he needed to open what would eventually become five pharmacy locations serving customers across the New Orleans metro area on both sides of the Mississippi River. The last store Tony opened was the original Westbank location on Barataria Boulevard in Marrero. Living nearby, he wanted a store that he could walk to. Today the founding ownership of Majoria Drugs- now headed by Rhett Majoria, Steve Sandoz, and Mike LaCombe- operate Westbank locations in Marrero and Terrytown.
Majoria Drugs’ main focus is family and they treat every customer like a member of their own family. Customer service is key and they know that their customers come back to Majoria Drugs again and again because of the personalized experience they get there. Majoria Drugs has a ‘Happy or Not’ customer experience terminal in each store to get valuable customer feedback on their service experience. They were interviewed in 2017, by Swedish company Happy or Not, because they were their highest ranking pharmacy customer in North America and Europe for customer service scores. All store owners get these customer response reports daily, and they take action when needed. Last year, Majoria Drugs received over 50,000 customer responses and had a 97% customer approval rating while the average independent pharmacy rating is 94.5%.
After Hurricane Katrina, providing necessary service to their customers was the only thing on the minds of Rhett Majoria and Steve Sandoz. They got back into town the morning after Katrina and they were able to reopen the Marrero location, on generator power, only a week after Hurricane Katrina. Both the employees and customers welcomed back this shred of normalcy during an otherwise hectic time. Due to heavy damage, the Terrytown store was forced to operate their pharmacy out of a trailer, for 1.5 years, while the main store was being completely renovated.
Majoria Drugs is proud to be an active part of the community. They are happy to support local charities and causes, and they are proud to boast more than 60 employees and a low turnover rate. Many of the current employees have family that have worked at Majoria Drugs for generations. They are an integral part of the Westbank community, driving support of local business and keeping our community healthy. Local businesses provide our children a great place to work and learn, while supporting diverse shopping choices. Tax revenues go back into our community rather than be sent out of state, all an important part to continuing to grow our Westbank neighborhoods. In honor of the 50th anniversary, Majoria Drugs will offer ongoing in store specials as well as a weekly Facebook giveaway of gift cards, products and more!
Majoria Drugs thank you to our many valued customers:
During this 50th anniversary, we reflect with humble gratitude and give you thanks for the trust and support you have given us. Thank you for making our jobs and lives more fulfilling, and letting us do what we love doing. We truly consider it a privilege to be of service to our customers and a part of our Westbank community.
Majoria Drugs locations:
888 Terry Parkway
Terrytown LA, 70056
2564 Barataria Blvd.
Marrero LA, 70072